> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eusate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Discord Integration

> Connect your Discord server for AI-powered customer support

export const integrations = "https://app.eusate.com/settings/integrations?tab=apps";

export const helpdesk = "https://app.eusate.com/helpdesk";

## Overview

Integrate Eusate with your Discord server to provide AI-powered support through direct messages. Perfect for gaming communities, developer servers, and any Discord-based customer support.

## Setup Process

Setting up Discord integration is simple and takes just a few minutes:

<Steps>
  <Step title="Access Integration Settings">
    Go to <a href={integrations} target="_blank">integration settings</a> on the platform
  </Step>

  <Step title="Connect Discord">
    Click the Discord integration option to start the connection process
  </Step>

  <Step title="Authorize Bot">
    You'll be redirected to Discord to select your server and approve bot permissions
  </Step>

  <Step title="Complete Setup">
    Return to the platform where the status will show as "Connected"
  </Step>
</Steps>

## Customer Experience

Once set up, your customers can get support by:

<Steps>
  <Step title="Send DM to Bot">
    Customer sends a direct message to the Eusate bot
  </Step>

  <Step title="Select Server">
    Bot asks customer to select which server they need help with
  </Step>

  <Step title="Start Conversation">
    A private thread is created for the customer's support conversation
  </Step>

  <Step title="Get Help">
    SATE provides assistance and can escalate to human agents if needed
  </Step>
</Steps>

## Managing Discord Support

All Discord conversations are managed through your helpdesk dashboard:

* **View all tickets** - See Discord conversations alongside other channels
* **Monitor responses** - Track SATE and human agent interactions
* **Escalate when needed** - Transfer conversations to human agents
* **Analytics and insights** - Understand support patterns and performance

<Info>
  Need help with Discord integration? The setup process is designed to be simple, but our support team is available if you encounter any issues.
</Info>