> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eusate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk Overview

> Manage customer support tickets and conversations across multiple channels

export const integrations = "https://app.eusate.com/settings/integrations?tab=apps";

export const helpdesk = "https://app.eusate.com/helpdesk";

The Helpdesk module enables you to manage customer support tickets and conversations across multiple integration channels. View, track, and respond to customer inquiries from a centralized dashboard.

## What is Helpdesk?

Helpdesk aggregates support tickets created from customer interactions across all your integrated channels. Whether customers reach out through your website, Discord, or other platforms, all conversations are unified in one place.
To know more channels, check <a href={integrations} target="_blank">integrations settings</a> on the platform.

### Key Features

* **Unified ticket management** - All customer conversations in one dashboard
* **Multi-channel support** - SDK, API, Discord, and more integrations
* **Real-time messaging** - Instant communication with customers
* **AI and human agents** - Seamless handoff between SATE and human support
* **Conversation tracking** - Monitor ticket status and resolution progress

## Integration Channels

Choose how customers can reach your support team:

<CardGroup cols={3}>
  <Card title="SDK Integration" icon="code" href="/modules/helpdesk/sdk">
    Easy-to-implement JavaScript SDK for web and mobile apps
  </Card>

  <Card title="API Integration" icon="webhook" href="/modules/helpdesk/api">
    RESTful API with real-time Socket.IO for custom implementations
  </Card>

  <Card title="Discord Bot" icon="discord" href="/modules/helpdesk/discord">
    Connect your Discord server for community support
  </Card>
</CardGroup>

## Getting Started

<Steps>
  <Step title="Choose Integration Method">
    Select SDK, API, or Discord based on your platform needs
  </Step>

  <Step title="Configure Authentication">
    Set up API keys and authentication for secure communication
  </Step>

  <Step title="Implement Customer Interface">
    Create the support interface for your customers
  </Step>

  <Step title="Manage Tickets">
    Use the helpdesk dashboard to monitor and respond to tickets
  </Step>
</Steps>

<Card title="Access Helpdesk" icon="external-link" href={helpdesk}>
  View and manage customer support tickets on the platform
</Card>

## What's Next?

* Learn about [SDK integration](/modules/helpdesk/sdk) for quick setup
* Explore [API integration](/modules/helpdesk/api) for custom implementations
* Review [Discord bot setup](/modules/helpdesk/discord) for community support
* Check the [API reference](/modules/helpdesk/api-reference) for technical details