Overview
Integrate Eusate with your Discord server to provide AI-powered support through direct messages. Perfect for gaming communities, developer servers, and any Discord-based customer support.Setup Process
Setting up Discord integration is simple and takes just a few minutes:1
Access Integration Settings
Go to integration settings on the platform
2
Connect Discord
Click the Discord integration option to start the connection process
3
Authorize Bot
You’ll be redirected to Discord to select your server and approve bot permissions
4
Complete Setup
Return to the platform where the status will show as “Connected”
Customer Experience
Once set up, your customers can get support by:1
Send DM to Bot
Customer sends a direct message to the Eusate bot
2
Select Server
Bot asks customer to select which server they need help with
3
Start Conversation
A private thread is created for the customer’s support conversation
4
Get Help
SATE provides assistance and can escalate to human agents if needed
Managing Discord Support
All Discord conversations are managed through your helpdesk dashboard:- View all tickets - See Discord conversations alongside other channels
- Monitor responses - Track SATE and human agent interactions
- Escalate when needed - Transfer conversations to human agents
- Analytics and insights - Understand support patterns and performance
Need help with Discord integration? The setup process is designed to be simple, but our support team is available if you encounter any issues.