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Overview

Integrate Eusate with your Discord server to provide AI-powered support through direct messages. Perfect for gaming communities, developer servers, and any Discord-based customer support.

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Setup Process

Setting up Discord integration is simple and takes just a few minutes:
1

Access Integration Settings

Go to integration settings on the platform
2

Connect Discord

Click the Discord integration option to start the connection process
3

Authorize Bot

You’ll be redirected to Discord to select your server and approve bot permissions
4

Complete Setup

Return to the platform where the status will show as “Connected”

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Customer Experience

Once set up, your customers can get support by:
1

Send DM to Bot

Customer sends a direct message to the Eusate bot
2

Select Server

Bot asks customer to select which server they need help with
3

Start Conversation

A private thread is created for the customer’s support conversation
4

Get Help

SATE provides assistance and can escalate to human agents if needed

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Managing Discord Support

All Discord conversations are managed through your helpdesk dashboard:
  • View all tickets - See Discord conversations alongside other channels
  • Monitor responses - Track SATE and human agent interactions
  • Escalate when needed - Transfer conversations to human agents
  • Analytics and insights - Understand support patterns and performance
Need help with Discord integration? The setup process is designed to be simple, but our support team is available if you encounter any issues.