What is Helpdesk?
Helpdesk aggregates support tickets created from customer interactions across all your integrated channels. Whether customers reach out through your website, Discord, or other platforms, all conversations are unified in one place. To know more channels, check integrations settings on the platform.Key Features
- Unified ticket management - All customer conversations in one dashboard
- Multi-channel support - SDK, API, Discord, and more integrations
- Real-time messaging - Instant communication with customers
- AI and human agents - Seamless handoff between SATE and human support
- Conversation tracking - Monitor ticket status and resolution progress
Integration Channels
Choose how customers can reach your support team:SDK Integration
Easy-to-implement JavaScript SDK for web and mobile apps
API Integration
RESTful API with real-time Socket.IO for custom implementations
Discord Bot
Connect your Discord server for community support
Getting Started
1
Choose Integration Method
Select SDK, API, or Discord based on your platform needs
2
Configure Authentication
Set up API keys and authentication for secure communication
3
Implement Customer Interface
Create the support interface for your customers
4
Manage Tickets
Use the helpdesk dashboard to monitor and respond to tickets
Access Helpdesk
View and manage customer support tickets on the platform
What’s Next?
- Learn about SDK integration for quick setup
- Explore API integration for custom implementations
- Review Discord bot setup for community support
- Check the API reference for technical details